ppvlp Privacy Policy
Ensuring the security of your personal information is ppvlp's top priority — this policy explains how we handle your data.
Introduction & Scope
ppvlp ("we", "our", or "platform") is informing you through this Privacy Policy how we collect, store, process, and protect your personal information. This policy applies to ppvlp's website, mobile services, and all related platforms.
By creating an account, logging in, or using any service on our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
Last Updated: 2026
Information We Collect
ppvlp collects your information from various sources. Below is a detailed list of the types of information we collect.
2.1 Information You Provide Directly
Information you provide yourself during account registration, verification, or when contacting us:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport information (for KYC verification)
- Payment method details — bKash, Nagad, Rocket, Upay, or bank account
- Communication content provided via live chat or email
2.2 Automatically Collected Information
Information collected technically while you use our platform:
- IP address and device identifier information
- Browser type, operating system, and language preferences
- Login time, session data, and navigation history
- Betting activity, game history, and transaction records
- Data collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
Some information may reach us through payment gateways or identity verification service providers. We have separate agreements with these third parties and they comply with applicable laws.
Purpose of Data Use
ppvlp uses your information only for lawful and necessary purposes. Below are the main reasons we use your data:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To carry out the operations needed for betting, gaming, and processing transactions.
- Identity Verification (KYC): To prevent participation by individuals under 21 and to confirm legitimate users.
- Financial Transaction Processing: To complete deposits and withdrawals successfully.
- Customer Support: To resolve your issues and answer your questions.
- Fraud Prevention: To detect unusual activity and ensure the security of the platform.
- Promoting Responsible Play: To identify potentially problematic betting behaviour and provide assistance.
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: To analyse and improve the user experience.
Data Sharing & Disclosure
ppvlp may share your information with others only in limited circumstances and only for the reasons listed below:
4.1 Service Provider Partners
We work with certain trusted third parties that help us operate our services — such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technical infrastructure. These partners may only use data according to our instructions and under contractual confidentiality obligations.
4.2 Legal Reasons
We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or the requirements of applicable law. In such cases we will provide only the minimum information necessary.
4.3 Fraud Prevention & Security
Relevant information may be shared with necessary parties to protect platform security, detect fraud, and safeguard users.
4.4 Business Restructuring
If ppvlp undergoes a merger, acquisition, or business restructuring, your information may form part of that process. However, the new owner will be obligated to comply with this Privacy Policy.
Data Security Measures
ppvlp applies industry-standard technical and administrative measures to protect your information.
- SSL/TLS Encryption: All your data is transmitted through encrypted connections.
- Encrypted Storage: Sensitive data — such as passwords and financial information — is stored in an encrypted state.
- Access Controls: Only authorised staff can access data, and only for specific tasks.
- Regular Audits: Periodic reviews to ensure the effectiveness of security measures.
- Two-Factor Authentication: Multi-step authentication for additional account protection.
- Firewall & Intrusion Detection: Unauthorised access attempts are automatically detected and blocked.
Cookies & Tracking Technologies
ppvlp uses cookies and similar technologies to improve the performance of our platform.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login status and keeping security features active — these cannot be disabled.
- Functional Cookies: To remember your preferences and language settings.
- Analytical Cookies: To monitor platform usage and support improvements.
6.2 Cookie Controls
Non-essential cookies can be disabled from your browser settings. Please note that disabling certain cookies may prevent some platform features from working properly.
Data Retention Period
ppvlp retains your information only for as long as necessary. The general guidelines are as follows:
- Active Account Data: Retained for as long as the account remains active.
- Transaction Records: Retained for a defined period after account closure for financial and legal reasons.
- KYC Documents: Kept for a specific period after verification is completed, in accordance with applicable regulations.
- Communication History: Retained for as long as needed for customer support and dispute resolution.
After the defined retention period, data is securely deleted or anonymised.
Your Rights & Choices
ppvlp believes users should have control over their own information. You have the following rights:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or outdated information.
- Right to Erasure: In certain circumstances you can request deletion of your data (though legal obligations may be an exception).
- Right to Restrict Processing: In certain cases you can request that processing of your data be limited.
- Right to Data Portability: You can request a copy of your data.
- Right to Object: You can object to your data being used for specific purposes.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors' Data
ppvlp is a platform for individuals aged 21 and over only. We do not knowingly collect or process personal information from anyone under the age of 21.
An age verification process must be completed at the time of account registration. If we become aware that a person under 21 has provided information, we will immediately delete that information and close the associated account.
If you believe that someone under 21 has created an account on our platform, please notify our support team immediately.
Policy Changes & Updates
ppvlp may update this Privacy Policy from time to time. When changes take effect can be seen from the update date shown at the top of this page.
For significant changes, we will notify you in the following ways:
- Displaying a notification when you log in to the platform
- Sending a notification to your registered email
- Updating the date on this page
Continuing to use the platform after changes are made will be considered acceptance of the new policy. If you do not wish to accept them, you may request that your account be closed.
Privacy Contact Information
If you have any questions, concerns, or requests about the privacy policy, please contact our support team — we provide 24/7 assistance.
Chat with us live 24/7 — support available in Bengali and English
[email protected]
Support available in both Bengali and English